Return Policy
Clear guidelines for package returns and delivery issues
Last Updated: January 2025
Introduction
At J PARLE LOGISTICS LLC, we are committed to providing reliable and professional delivery services. This Return Policy outlines our procedures for handling returned packages, refused deliveries, and undeliverable items.
We understand that occasionally packages need to be returned, and we work diligently to ensure the process is smooth and efficient for all parties involved.
Refused Deliveries
If a recipient refuses to accept a delivery, the following procedures apply:
- Our driver will document the refusal and note the reason if provided
- The package will be returned to the sender or held at our facility as per sender's instructions
- The sender will be notified immediately of the refusal
- Return delivery fees may apply as outlined in the service agreement
Undeliverable Packages
Packages may be deemed undeliverable for various reasons:
Common Reasons for Undeliverable Status:
- Incorrect or incomplete delivery address
- Recipient not available after multiple delivery attempts
- Business closed or address does not exist
- Access denied to delivery location
- Package contents prohibited at delivery location
Undeliverable Package Procedures:
- We will make up to three (3) delivery attempts at the specified address
- After the third attempt, the sender will be contacted for instructions
- Packages will be held at our facility for up to seven (7) business days
- Storage fees may apply for packages held beyond the initial 48 hours
Return to Sender Process
When a package needs to be returned to the original sender:
Notification
We immediately notify the sender via email or phone about the return situation
Documentation
All relevant delivery attempts and reasons for return are documented
Return Shipment
Package is returned to sender address using appropriate delivery method
Confirmation
Sender receives confirmation once package has been successfully returned
Fees and Charges
The following fees may apply for returns and undeliverable packages:
- Return Delivery Fee: Charged based on distance and service level, as outlined in your service agreement
- Storage Fee: $5 per day after the initial 48-hour grace period
- Redelivery Attempt: Additional delivery fees apply for redelivery requests
- Address Correction: $10 administrative fee for packages requiring address research and correction
Damaged Packages
If a package is damaged during transit or delivery:
- Damage must be reported within 24 hours of delivery
- Photographs of the damaged package and contents should be provided
- We will investigate the claim and work with the sender to resolve the issue
- Claims are subject to the terms of our service agreement and liability coverage
Customer Responsibilities
To ensure smooth delivery and return processes, customers are responsible for:
- Providing accurate and complete delivery addresses
- Ensuring someone is available to receive deliveries during specified time windows
- Promptly communicating any address changes or delivery instructions
- Properly packaging items to withstand normal handling during transit
- Notifying us immediately of any issues or concerns with deliveries
Questions About Returns?
If you have any questions about our return policy or need assistance with a return, please contact us: