Privacy & Confidentiality Policy
Your privacy and data security are our top priorities
Last Updated: January 2025
Effective Date: January 1, 2025
Our Commitment to Privacy
J PARLE LOGISTICS LLC ("we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information entrusted to us by our customers, clients, and partners. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services.
By using our services, you agree to the terms outlined in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, address, phone number, and email address
- Delivery addresses and recipient information
- Payment information (processed through secure third-party payment processors)
- Business information (company name, tax ID, billing information)
- Package contents descriptions (when necessary for proper handling)
Delivery Information
In the course of providing our services, we collect:
- GPS location data for real-time tracking and route optimization
- Delivery timestamps and proof of delivery signatures/photographs
- Communication records related to deliveries
- Special handling instructions or delivery notes
Automatically Collected Information
When you visit our website or use our online services, we may automatically collect:
- IP address, browser type, and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To process, fulfill, and track your delivery requests and provide customer support
Communication
To send delivery updates, service notifications, and respond to inquiries
Business Operations
To manage accounts, process payments, and maintain business records
Service Improvement
To analyze usage patterns and improve our services and website functionality
Security & Compliance
To prevent fraud, ensure security, and comply with legal obligations
Marketing
To send promotional materials (with your consent and opt-out options)
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers:With trusted third-party service providers who assist in our operations (e.g., payment processors, technology providers)
- Business Partners:With other businesses when necessary to complete deliveries on your behalf
- Legal Requirements:When required by law, court order, or government regulation
- Protection of Rights:To protect our rights, property, or safety, and that of our customers and the public
- Business Transfers:In connection with a merger, sale, or transfer of company assets
Data Security Measures
We implement comprehensive security measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
- Secure servers with firewall protection and intrusion detection
- Limited access to personal information by authorized personnel only
- Regular security audits and updates to our systems
- Employee training on data protection and confidentiality
- Secure disposal of physical and electronic records
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.
HIPAA Compliance for Medical Deliveries
For medical and pharmaceutical deliveries, we maintain strict compliance with the Health Insurance Portability and Accountability Act (HIPAA):
- All protected health information (PHI) is handled in accordance with HIPAA regulations
- Drivers handling medical deliveries receive specialized HIPAA training
- Secure transportation and delivery methods to protect patient privacy
- Business Associate Agreements (BAAs) available for healthcare clients
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Opt-Out
Opt out of marketing communications at any time
Data Portability
Request a copy of your data in a portable format
Restriction
Request restriction of processing under certain circumstances
To exercise any of these rights, please contact us using the information provided at the end of this policy.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, regulatory, and tax requirements
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate business purposes
Typically, we retain delivery records for seven (7) years, or longer if required by law or ongoing legal proceedings.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For material changes, we will provide notice via email or prominent notice on our website
- Continued use of our services after changes constitute acceptance of the updated policy
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
J PARLE LOGISTICS LLC
Missouri City, TX 77489